SHOP POLICIES
Jack’s Guitarcheology ships with tracking to almost anywhere on the planet. Items will usually ship within 1-4 business days. If it will be longer than that for some reason, we will send a message via email to notify the buyer.
Return Policy
NEW ITEMS
Returnable within 14 days of delivery.
USED & VINTAGE ITEMS
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs.
WE ARE NOT RESPONSIBLE FOR DAMAGE INFLICTED IN TRANSIT! We do not feel as though it is my place to pay for Fed-Ex or USPS’s mishandling of their cargo. Every package we mail is insured, and if your product is damaged in transit, I will be glad to help you call the carrier and get your insurance payment. I have been packing guitars and shipping guitars for over ten years, and this has been a problem maybe two or three dozen times. All of our packing jobs are double checked and shake tested. We are very meticulous about packing.
Refunds
Buyer receives a full refund in their original payment method plus the initial shipping charge. This way, the buyer and seller "split" the shipping loss. i.e. I pay to get it to you, you pay to get it back to me.
Note: Please check the return policy on each individual listing as some items may be sold “As Described” or “As Is” and not eligible for a return.
Special Conditions
Again: Buyer assumes return shipping when dealing with returns.
Most used items have a 7 day return policy. We rarely sell new items, so 14 days on new items is solely there as a standard policy. If the return is due to an error of our own, we will be glad to help you pay costs, because Jack is a reasonable guy and we like to do business fairly.
If the restocking is a major hassle, OR we did any special work to the guitar or took any special measures in the initial shipment, we reserve the right to hold a 25% restocking fee to compensate for any extra time spent on the order. We will reserve the restocking fee for complicated or time consuming returns only.
Vintage & Dimestore Guitar Disclaimer
Vintage and dimestore guitars were made in America, Japan or another country 50+ years ago to be sold in a dime store catalog such as Sears, Western Audio or Woolworth. These are not, nor will they ever be, modern, boutique or factory guitars. Guitars like these are full of unique character and warm, full tone. They usually provide a great niche sound and make for an excellent conversation starter. However, they will never set up, intonate and play like a modern guitar. The necks didn’t have adjustable truss rods, so they usually lean a little one way or the other over time, causing the action to be a slight bit higher than what most modern guitar players are used to.
This does not mean they are defective or inferior, they just have character. If a guitar is unplayable or the action is outrageously high, I will expressly say so in the ad. I would highly suggest reading and doing a little research BEFORE you buy. Please, feel free to love these guitars as much as we do, just remember that if you bought a 1950s Cadillac, you wouldn’t expect it to have heated seats and XM radio.
As a result of a few too many cases of people returning dimestore guitars due conditions I just described, I will now be omitting any guitar made before 1980 and/or guitars that DO NOT have an adjustable truss rod from my returns policy beginning on May 11th, 2017. These items will be marked “as is” from now on regardless of condition.
GLUED DOWN FLOATING BRIDGE DISCLAIMER
Parlor and other “dimestore” guitars with floating bridges often have the bridges glued down to prevent slippage and sliding while strumming. Even though this is not a factory spec, over half of the dimestore and parlor guitars I sell have this mod, as it was about the most common mod on these guitars — so as of 12/03/2018, “as described” pre-1980 dimestore guitars mentioned in the previous disclaimer WILL NOT be eligible for a refund because the floating bridge is glued down. I feel that this mod is so common that it does not need to be expressly mentioned, and I will ALWAYS fix the positioning if the bridge is glued in the wrong place for intonation.
INTERNATIONAL “AS DESCRIBED” DISCLAIMER
Due to the large amount of costs and hassle involved, as of 12/20/2017, all international shipping charges are non-refundable; even if you return the item, you will only be refunded for the price of the actual item, and only if it makes it across the world and back to me in once piece. Please do your research and be absolutely sure before ordering internationally.
P.O. BOX OR PREFERRED SHIPPING METHOD DISCLAIMER
My primary method of shipping large items (I.E. guitars, basses, amps) is UPS or FedEx as they are substantially cheaper than USPS and provide better insurance. If you choose a P.O. Box as your delivery address, it forces me to ship via USPS it may incur additional shipping charges that you will be responsible for to cover any and all overages. My shipping rates are quoted pertaining to the rates I get with my preferred carriers. If you want me to ship with your preferred carrier, or you have special/complicated shipping instructions, you may be required to pay additional fees to cover the costs.
WE REUSE & RECYCLE PACKING MATERIALS
I do not care if this offends you. I will not be refunding anyone on the basis of displeasure of choice of packing materials. We are VERY good and thorough in packing our instruments and products. We ALWAYS use clean paper, plastic and cardboard for packing. Our shop's mission is largely an environmental effort to "save guitars from the scrap pile." Any good that would be done in that would be negated if we used fresh bubblewrap and carboard for every order. Anyone who complains about their package being packed into a box with plastic grocery bags or cardboard soda cartons will be forced to look at photos of starving polar bears and the trashberg in the ocean that is TWICE THE SIZE OF TEXAS (I am not lying, look it up).
Thanks for checking out my shop!